Logo for Reboot Support featuring a blue circular icon with a VR headset and the words "Reboot Support" in blue and black text.

Simplify and scale with our expert ISV services

We'll work with you or your end client to create the perfect provisioning and pre-configuration package—get everything you need and nothing you don’t.

Support Options

Vendor

Comprehensive third-party services & support for vendors seeking to simplify provisioning, deployment & technical support operations.

+ Device Provisioning & Software Pre-Configuration

+ Remote Headset/Device Fleet Management

+ Level 1 & 2, Multi-Channel, Technical Support

Vendor+

First-party, dedicated services for vendors seeking on-demand support, preferred pricing, and customized solutions.

+ Everything included in Vendor Plan

+ Dedicated, 24/7 Technical Support (Incl. Level 3)

+ Preferred Provisioning Pricing & White-Label Solutions

Provisioning & Pre-Configuration

  • Boxed Meta Quest 3 virtual reality headsets stacked on shelves in a storage area.

    Standard

    Devices come pre-configured with MDM software and ISV software. The HMD is shipped in its original box with a standard head strap.

  • Open black carrying case with a virtual reality headset and accessories inside.

    Premium Pre-Configuration

    Devices come pre-configured with MDM software, ISV software, and add-ons. Examples include enhanced comfort head straps, carrying cases, non-standard boxing, supplementary devices, and branding signifiers.

Levels of IT Support

  • Resolve common issues such as tracking, controller use, login credentials, app side loading, etc.

  • Handle more complex support issues such as casting, network troubleshooting, PC/cloud streaming, and server settings.

  • Address time sensitive incidents with rapid response, engage with client-side IT, troubleshoot hardware other than covered devices, and provide basic ISV-specific software troubleshooting.

Our Expertise

    • Spatial Computers

    • Virtual Reality (VR)

    • Augmented Reality (AR)

    • Mixed Reality (MR)

    • PC/Cloud VR (PCVR)

    • On-Demand IT Support Service Desk

    • Device Repairs and RMA

    • IT/SEC and HIPAA Compliances

    • Wi-Fi, 5G, Edge and Cloud Technologies

    • Tracking & Simulation Technologies

    • Hardware Provisioning

    • Fleet Management & Deployments

    • Mobile Device Management (MDM)

    • Logistics & Storage Support

    • Hardware Procurement and Financing Strategies

    • Simulation Laboratories and Environments

    • Enterprise Training and Education

    • Arcades, Entertainment and Activations (LBE)

Let’s work together!

Fill out some info and we will be in touch shortly. We can't wait to hear from you!

Partners & Clients

  • King's College London logo with white text on a red background.
  • Icahn School of Medicine at Mount Sinai logo with colorful geometric design and text.
  • Meta Work Reseller authorized badge with Meta logo
  • Pico logo with a stylized circle and line design, followed by the word 'Pico' in bold black letters.