Simplify and scale with our expert ISV services
We'll work with you or your end client to create the perfect provisioning and pre-configuration package—get everything you need and nothing you don’t.
Support Options
Vendor
Comprehensive third-party services & support for vendors seeking to simplify provisioning, deployment & technical support operations.
+ Device Provisioning & Software Pre-Configuration
+ Remote Headset/Device Fleet Management
+ Level 1 & 2, Multi-Channel, Technical Support
Vendor+
First-party, dedicated services for vendors seeking on-demand support, preferred pricing, and customized solutions.
+ Everything included in Vendor Plan
+ Dedicated, 24/7 Technical Support (Incl. Level 3)
+ Preferred Provisioning Pricing & White-Label Solutions
Provisioning & Pre-Configuration
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Standard
Devices come pre-configured with MDM software and ISV software. The HMD is shipped in its original box with a standard head strap.
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Premium Pre-Configuration
Devices come pre-configured with MDM software, ISV software, and add-ons. Examples include enhanced comfort head straps, carrying cases, non-standard boxing, supplementary devices, and branding signifiers.
Levels of IT Support
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Resolve common issues such as tracking, controller use, login credentials, app side loading, etc.
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Handle more complex support issues such as casting, network troubleshooting, PC/cloud streaming, and server settings.
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Address time sensitive incidents with rapid response, engage with client-side IT, troubleshoot hardware other than covered devices, and provide basic ISV-specific software troubleshooting.
Our Expertise
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Spatial Computers
Virtual Reality (VR)
Augmented Reality (AR)
Mixed Reality (MR)
PC/Cloud VR (PCVR)
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On-Demand IT Support Service Desk
Device Repairs and RMA
IT/SEC and HIPAA Compliances
Wi-Fi, 5G, Edge and Cloud Technologies
Tracking & Simulation Technologies
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Hardware Provisioning
Fleet Management & Deployments
Mobile Device Management (MDM)
Logistics & Storage Support
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Hardware Procurement and Financing Strategies
Simulation Laboratories and Environments
Enterprise Training and Education
Arcades, Entertainment and Activations (LBE)
Let’s work together!
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Partners & Clients
