Reboot Remote Managed Services Inc. Privacy Policy
Reboot Remote Managed Services Inc., doing business as “Reboot Imagine” (“Reboot Imagine,” “we,” “us,” or “our”), collects, receives, uses, discloses, and otherwise processes personal information relating to representatives, employees, contractors, and other personnel of our customers, prospective customers, suppliers, prospective suppliers, vendors, prospective vendors, and other business contacts.
For purposes of this Privacy Policy, “Personal Information” means information relating to an identified or reasonably identifiable individual in a business or professional context, including information that can be reasonably linked, directly or indirectly, to such individual. “Business Contacts” means the representatives, employees, contractors, and other personnel of our customers, prospective customers, suppliers, prospective suppliers, vendors, prospective vendors, and other business relationships.
This Privacy Policy explains what Personal Information we collect, how we use it, with whom we disclose it, and the choices and rights available to you under applicable law.
INFORMATION WE COLLECT
We may collect, receive, store, and process the following categories of Personal Information:
Identifiers, such as name, email address, telephone number, employer name, business address, job title, and position.
Business contact and professional information.
Billing and payment-related information, to the extent necessary to process transactions and maintain records.
Communications, including inquiries, support requests, correspondence, feedback, and message history.
Account-related information, including information necessary to provision and administer access for business users or customers.
Commercial and transactional information, including order history, service history, and related records.
Device and inventory information, including device serial numbers, associated email addresses, provisioning dates, order tracking information, organization or company name, and inventory levels.
Operational records, including records relating to service delivery, account management, operational planning, and customer communications.
We do not knowingly collect sensitive personal information except to the extent it may be incidentally included in business records or transactional information necessary for payment processing, compliance, or service administration.
SOURCES OF INFORMATION
We collect Personal Information from the following sources:
Directly from the individual.
From the business or organization with which the individual is associated.
From our business partners, customers, vendors, and service providers.
From internal records generated in the ordinary course of business.
From public or commercially available business sources, where appropriate and lawful.
HOW WE USE PERSONAL INFORMATION
We use Personal Information for legitimate business and commercial purposes, including to:
Provide, administer, and register our products and services.
Process billing, payments, invoicing, collections, refunds, and related financial administration.
Manage customer, vendor, and business partner relationships.
Provide customer service and technical support.
Communicate regarding accounts, transactions, service matters, and business operations.
Carry out business planning, internal administration, and product development.
Maintain records and perform inventory and device management.
Detect, investigate, and prevent fraud, misuse, unauthorized access, or security incidents.
Comply with legal, accounting, tax, regulatory, and contractual obligations.
Establish, exercise, or defend legal claims.
We process device and inventory-related information in connection with the provisioning, management, and support of customer equipment. This information may be associated with business users and is used solely for operational, support, and administrative purposes.
We do not use Personal Information for cross-context behavioral advertising, and we do not sell Personal Information.
ROLE AS SERVICE PROVIDER
In many cases, we process Personal Information on behalf of our customers in connection with the services we provide. In those situations, we act as a service provider or processor and handle Personal Information in accordance with our contractual obligations to the customer and applicable law. In other cases, we may process Personal Information as an independent business for our own operational purposes, such as managing our relationships, billing, and internal administration.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose Personal Information to the following categories of recipients for business purposes:
Our affiliates and related entities.
Service providers and processors that perform services on our behalf, such as payment processing, hosting, and device management.
Professional advisors, including lawyers, accountants, auditors, insurers, and similar advisers.
Governmental, regulatory, law enforcement, or other public authorities, where required by law or where we reasonably believe disclosure is necessary.
Third parties in connection with a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction.
Other parties where disclosure is necessary to investigate or prevent misuse, fraud, abuse, or security issues, or to protect our services and legal interests.
We disclose Personal Information only for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.
NO SALE OR SHARING
We do not sell Personal Information, and we do not share Personal Information for cross-context behavioral advertising.
CHILDREN’S DATA
Our services are intended for business and professional use and are not directed to children. We do not knowingly collect Personal Information from children under 13, or under any higher age threshold that may apply under applicable law, without appropriate authorization or consent where required. If we learn that we have collected Personal Information from a child in violation of applicable law, we will take reasonable steps to delete such information.
SECURITY
We maintain reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or destruction. These safeguards include measures such as access controls based on role and responsibility, authentication requirements, secure configuration and provisioning practices for managed devices, and internal policies and procedures.
However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
RETENTION
We retain Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, including the duration of our business relationship and a reasonable period thereafter.
Retention periods may vary depending on factors such as:
The nature and sensitivity of the information.
The purposes for which it is used.
The duration of the applicable business relationship.
Legal, regulatory, accounting, tax, or contractual requirements.
The need to establish, exercise, or defend legal claims.
We may retain information as necessary to support service history, device lifecycle management, and ongoing operational needs.
When Personal Information is no longer required, we will delete, de-identify, or securely retain it in accordance with applicable law and our internal practices.
YOUR RIGHTS AND REQUESTS
Subject to applicable law, individuals covered by this Privacy Policy may have the right to:
Request access to the Personal Information we maintain about you.
Request correction of inaccurate Personal Information.
Request deletion of Personal Information, subject to applicable exceptions.
Request information regarding our collection, use, and disclosure practices.
Request that we limit or cease certain processing where required by law.
To exercise any applicable rights, you may submit a request by contacting us at:
Email: admin@rebootimagine.com
We may need to verify your identity and authority before responding to a request.
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents may have certain rights under applicable law, including the right to access, correct, or delete Personal Information, and to request information about how Personal Information is collected, used, and disclosed.
We do not sell Personal Information, and we do not share Personal Information for cross-context behavioral advertising.
To submit a request, please contact admin@rebootimagine.com.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will provide notice as required by law. Continued use of our services constitutes acknowledgment of the updated policy to the extent permitted by law.
CONTACT INFORMATION
Reboot Remote Managed Services Inc.
Doing business as Reboot Imagine
Email: admin@rebootimagine.com
State of Incorporation: Delaware, U.S.A.